Returns & Exchanges

At Procolored EU, we stand behind the quality of our professional printing equipment and offer a 30-day return window for unused items in their original packaging. We are committed to ensuring your technical satisfaction through a streamlined exchange and refund process.

Return Process

• 1.
  Initiate a Request

  Contact our technical support team via the help desk with your order number and a brief explanation of the reason for the return.

• 2.
  Technical Review

  Our engineers will review your request and, if applicable, provide a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 3.
  Secure Packaging

  Pack the device securely in its original industrial crate with all accessories and manuals to prevent damage during transit back to our EU warehouse.

• 4.
  Inspection and Refund

  Once received, our quality control team will inspect the hardware, and your refund or exchange will be processed within 5-7 business days.